Senior Executive – Retail Customer Operations Daraz

Private Company Vacancy 2023

Closing Date: 2023.05.16
Vacancy: Senior Executive – Retail Customer Operations
Educational Qualification:  degree in Business Management
Institute: Daraz
Source: XpressJobs

Senior Executive – Retail Customer Operations
Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalised logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.

Your role is to:

  • Manage the retail Instant Messaging and Review module.
  • Coordinate and manage complaints end-to-end.
  • Ensure that customer warranty requirements are available and understood.
  • Foster and maintain long term business relationships with after-sales service providers.
  • Ensure contract reviews and contract negotiations are accurately completed.
  • Lead customer escalations and working with cross-functional teams to resolve complex customer issues.

A little bit about you:

  • Should possess a bachelor’s degree in Business Management from a recognised University.
  • Minimum 2 years experience with online customer handling.
  • In-depth knowledge in Microsoft Office is mandatory.
  • Excellent interpersonal and communication skills.
  • Live the Daraz values: Continuously Innovate, Generosity of Spirit, Deliver on our Promise & Make it Personal


Private Company Vacancy

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